The template library
Turn a finished store into the starting point for the next one — and know exactly what does not come with the copy.
If you build stores for clients, the second one looks a lot like the first. The template library turns the first into the starting point for the second.
It lives on the Organisations page, below the store list: "Starting points this organisation offers when a member creates a new store."
Marking a store as a template
On a store your organisation runs, choose Mark as template.
You give it:
Template name — "Fashion starter", say. This is what your colleagues read, so name it after what it is for.
Description — "What makes this a good starting point?"
It then appears in the library: "Members will see this as a starting point when they create a new store."
A template is a real, live store. It is not a frozen snapshot. If you keep editing that store, stores created afterwards pick up the newer version. That is convenient — but it means a store serving as a template is a store to edit carefully.
Using a template
Press Use template, name the new store, and building starts in the background.
Only an organisation's owner or admin can: "Only an owner or admin can use a template."
What does NOT come with the copy
The dialog spells it out — "Orders, customers, the custom domain and the team are not copied." — and the list is the same as duplicating an ordinary store:
- Orders
- Customers
- The custom domain
- The team
So a copy carries the design and catalogue, not the trading history. That is exactly what you want: a new client must not see an old client's orders, and must not inherit their domain.
Turned around: whatever is in the template is what every client of yours gets. If the template store still has a test product called "test 123", so will the next client's store. Tidy the template before marking it.
Editing and unmarking
Edit template changes the name and description — it touches nothing in the store's content.
Withdraw removes it from the library: "“{name}” will no longer appear in the library. Stores already started from it are unaffected."
A copy is a copy. Once a client store exists it is fully independent — withdrawing the template, or editing it, does not reach it.
Platform templates
The /templates page is a different thing: "Starting points the platform
ships. Using one creates a new site from it — you can change everything
afterwards."
Those are templates for everybody, not your organisation's own — anyone can browse them, account or not. Each has View live so you can look before pressing Use this. The whole path from template to new store is Start from a template.
Both libraries share the same machinery; they differ in who supplies them.
Section templates are yet another thing
The editor's rail also has a Templates entry. Those are section templates — prebuilt pieces of page you drag onto a page.
Three different things, easily confused:
| What | Where | What it creates |
|---|---|---|
| An organisation's template library | /orgs |
A new store |
| The platform's Templates | /templates |
A new store |
| Templates on the editor rail | The editor | A section on the current page |
An agency's workflow
- Build the first store properly. This is the investment.
- Clean it: delete test products, make the placeholder copy read like placeholder copy.
- Mark as template with a clear name and description.
- Next client: Use template → name it → wait for the build.
- Rebrand, swap the catalogue, attach the client's domain.
- The store owner (or you, if you created it) attaches the store to the organisation — see Moving sites around. A store you start with New store on the Organisations page is attached already.
Updated 26/09/2026