Moving sites around

There are two different operations, and confusing them is expensive. This page keeps them apart.

Operation	Who does it	Reversible?
Grant operation to an organisation	The store owner	Yes — release any time
Hand over ownership to a person	The store owner	Not by you alone

Granting a store to an agency

Manage → Settings → Agency.

"Hand the day-to-day running of this store to an agency. They can do everything an admin can — but they can never delete the store, and you can take it back at any time."

Pick the organisation and press Grant.

"Everyone in that organisation can work on this store, including people they add later." That is the crux: you grant to a team, not to individuals. The agency hires somebody and that person can work immediately, with nothing for you to do.

Only the store owner can grant. An admin cannot — otherwise an agency that had been granted access could grant it onward to another agency.

Two things an agency cannot do

The description names two limits, and both are real guards:

They cannot delete the store. Everything else an admin can do, yes. This is what makes granting safe — the worst outcome of a relationship going wrong is not in the other party's hands.

You can take it back at any time. No reason required, no agreement needed.

Releasing

Release — "“{org}” loses access immediately. Your own team is unaffected."

The second half matters: releasing cuts off the agency only. People you invited to the store's own Team are untouched.

The agency can also release from their side, on the Organizations page. See Organisations.

If you are not in any organisation

"You are not in an organisation that can run stores." Create or join one first — see Organisations.

Handing over ownership

This is the much heavier operation. Hand over store moves ownership to a person.

"Only the owner can delete the store, change its address, or hand it to an agency."

Those are the three things you are giving away.

The warning differs depending on the situation, and that difference is the most important thing on this page:

If the store is already granted to your organisation

"{user} will own this store. You can still work through {org}, and {user} can revoke that at any time by releasing it."

Your access comes from the organisation, and it lasts until the new owner releases it. Clear, and revocable — which is what a client relationship should be.

If the store is granted to no organisation

"{user} will own this store. You stay on as an admin, and only {user} can change that afterwards — grant the store to an organisation first if you want your access not to depend on them."

Read the second half carefully. Your access is now an admin role granted by the new owner, and only they can change it. If the relationship sours, you lose access with no way back.

So grant the store to your organisation BEFORE handing over ownership. The screen itself advises this, and it is the single most important operational tip on this page.

The right order for handing a store to a client

1. Finish the store.
2. Grant the store to your organisation (Settings → Agency).
3. Invite the client to the store's Team — see Team and roles.
4. Hand over ownership to them.
5. You keep working through the organisation. They can release it whenever they want to run it themselves.

Do steps 2 and 4 in the other order and you have given away your own access.

Three other ways a store moves

Duplicate — makes a copy in your own account. No orders, customers, domain or team. See Your first store.

Export — downloads the store as a file.

Use template — creates a new store from an organisation's template. See The template library.

None of these three transfers ownership. Only Hand over does that.