Moving sites around

There are two different operations, and confusing them is expensive. This page keeps them apart.

Operation	Who does it	Reversible?
Attach a store to an organisation	The store owner	Yes — detach any time
Hand over ownership to a person	The store owner	Not by you alone

Attaching a store to an agency

Manage → Settings → Agency.

"Hand day-to-day operation of this store to an agency. They can manage everything an admin can — but never delete the store, and you can take it back at any time."

Pick the organisation and press Attach.

"Everyone in that organisation will be able to work on this store, including people they add later." That is the crux: you attach a team, not individuals. The agency hires somebody and that person can work immediately, with nothing for you to do.

Only the store owner can attach. An admin cannot — "Only the store's owner can hand it to an agency." Otherwise an agency that had been attached could attach the store onward to another agency.

Two things an agency cannot do

The description names two limits, and both are real guards:

They cannot delete the store. Everything else an admin can do, yes. This is what makes attaching safe — the worst outcome of a relationship going wrong is not in the other party's hands.

You can take it back at any time. No reason required, no agreement needed.

Detaching

Detach — "Take this store back? “{org}” will lose access immediately. Your own team is unaffected."

The second half matters: detaching cuts off the agency only. People you invited to the store's own Team are untouched.

The agency can also give the store back from their side, on the Organisations page. See Organisations.

If you are not in any organisation

"You don't belong to an organisation that can operate stores yet." Create or join one first — see Organisations.

Handing over ownership

This is the much heavier operation. Hand this store over moves ownership to a person.

"Ownership moves to the person you pick. Only an owner can delete the store, change its address, or attach it to an agency."

Those are the three things you are giving away.

The warning differs depending on the situation, and that difference is the most important thing on this page:

If the store is already attached to your organisation

"{user} becomes the owner of this store. You keep working on it through {org}, and {user} can end that at any time by detaching it."

Your access comes from the organisation, and it lasts until the new owner detaches it. Clear, and revocable — which is what a client relationship should be.

If the store is attached to no organisation

"{user} becomes the owner of this store. You stay on as an admin, and only {user} can change that afterwards — attach the store to an organisation first if you want your access to outlive this."

Read the second half carefully. Your access is now an admin role granted by the new owner, and only they can change it. If the relationship sours, you lose access with no way back.

So attach the store to your organisation BEFORE handing over ownership. The screen itself advises this, and it is the single most important operational tip on this page.

The right order for handing a store to a client

1. Finish the store.
2. Attach the store to your organisation (Settings → Agency).
3. Invite the client to the store's Team — see Team and roles.
4. Hand over ownership to them.
5. You keep working through the organisation. They can detach it whenever they want to run it themselves.

Do steps 2 and 4 in the other order and you have given away your own access.

Three other ways a store moves

Duplicate — makes a copy in your own account. No orders, customers, domain or team. See Your first store.

Export — downloads the store as a file.

Use template — creates a new store from an organisation's template. See The template library.

None of these three transfers ownership. Only Hand over does that.