Create an account

You need an account before you have a store. Signing up takes about a minute, and there is exactly one place people get stuck: your email has to be verified before the account works at all. This page is about that place.

Sign up

Go to Create account (vi: Tạo tài khoản) at /register, or follow "No account?" from the sign-in screen.

Field	What it needs
Name	Your display name. Changeable later.
Email	A real address — the verification code goes there, and there is no way past that step.
Password	At least 8 characters.
Confirm password	The same thing again.

No card required.

Verifying your email — this is a gate, not a reminder

The moment you press Create account you land on Check your email (vi: Kiểm tra email của bạn), and a six-digit code is sent to the address you typed. Enter it and press Verify and continue.

Until you do, the account does not work. This is not a notice you can dismiss and carry on past: signing up grants you no session at all, and trying to sign in with an unverified account is refused and sends you back to the code screen.

The reason is that nobody should be able to register with somebody else's inbox — and that the address your password recovery depends on is one you can demonstrably open.

The code's numbers, stated plainly

These limits are the same on every deployment; nobody can loosen them for a particular store.

Code length	6 digits
Valid for	10 minutes from sending
Wrong guesses per code	5 — past that the code is burned and you need a new one
Minimum gap between sends	60 seconds
Codes per hour	5

Send a new code (vi: Gửi lại mã mới) shows a countdown while the 60 seconds are still running, so you can see why it will not respond yet.

The code did not arrive

In the order worth trying:

1. Check the spam folder. This is the common one.
2. Check the address. The verification screen prints the exact address it sent to. If it is wrong, press Wrong address? → Start over (vi: Sai địa chỉ? → Bắt đầu lại) and register with the right one.
3. Wait out the 60 seconds and resend. The old code stops working the moment a new one is issued — use the one in the newest email.
4. If you have already asked for 5 codes within the hour, wait for the hour to pass. That limit exists so nobody can use the sign-up screen to flood a stranger's inbox.

If nothing arrives after all four, the problem is on the mail-sending side rather than with your account — talk to whoever operates the platform.

Sign in

/login, with your email and password. An unverified account is refused here and sent to the code screen rather than told "wrong password" — two different problems deserve two different answers.

Forgotten password

From the sign-in screen, follow the reset link, or go straight to /forgot-password.

1. Enter your email → Send code.
2. The screen always answers "If that address has an account, a code is on its way." It says that even when the address has no account — deliberately. Any other answer would turn this page into a tool for finding out whether a given address is registered.
3. Enter the six-digit code together with your new password at /reset-password.

Reset codes follow exactly the limits in the table above. One thing worth knowing: a code issued for one purpose is never accepted for another. A registration code cannot change a password, and a reset code cannot finish a registration — so an old code sitting in an inbox cannot be redirected at something you did not intend.

Once you are in

You land on Sites (vi: Trang web), the dashboard. If you have none, it says so and offers to create the first one — that is Your first store.